Detail Blogs



COVID-19 Update from Lotus Healthcare

Lotus Healthcare continues to keep a very close watch on advice coming from State and Federal Government and Government health experts, with the safety and health of our people and those we support at the forefront of our response to the Corona Virus.
We are currently providing all services as normal, with a few small changes to our practices just to make sure everyone is as safe as possible. Despite those small changes we want to ensure all our participants, clients and patients continue to receive the essential disability related supports they need.
We have a concerted and responsive plan of action to ensure that the individuals we provide services too can continue to receive the support they need.
We are engaged with all relevant government agencies including the NDIS and health providers to ensure we have what we need to continue delivering our essential services in these extraordinary circumstances.
When you visit our office or are supported by one of our staff, our staff will discreetly ask you some questions about your general health.
This is only to minimise the risk to yourself, our staff and participants.
These questions will include:
Are you feeling unwell? If so, do you have a cough, a fever or feeling short of breath?
Have you recently returned from being overseas?
Have you recently come into close contact with someone who has been diagnosed with COVID-19 by a doctor?
If the answer is ‘yes’ to any of these questions, we first ask that you do not come to the office or receive supports in-person. Instead, call the contact number you have for us and speak with one of our staff so we can support you in addressing any health concerns.
Key messages for participants:
Protect yourself from Coronavirus by:
Washing your hands regularly with soap and water;
and try not to touch your face, including your eyes, nose or mouth.

Practice good respiratory hygiene:
Cover your mouth and nose with a tissue when coughing or sneezing.
Cough into your elbow.
Dispose of tissues in a bin.
Wash your hands with soap afterwards.
Where we can, we will ncourage adherence to ‘social distancing’ guidelines
We may need to change activities normally undertaken to keep you safe
Phone or video appointments may replace in-person appointments where necessary and if possible
Key messages for staff:
Internal meetings and other contact will be minimised and convened instead via phone or video conferencing, this is also supported by the NDIS as a safer way to continue service delivery, this does not apply to in home supports.
Any staff recently returned from overseas are to voluntarily self-isolate and not attend work for 14 days after returning to Australia in accordance with Federal Government directions. For further advice as to self-isolation obligations please refer to
We have now finalised a work from home policy will support such alternative work options on an individual basis or if and when the government advises circumstances changing. We do not see this diminishing our ability to continue to provide the same level of care and support that Lotus is known for.
Staff who are unwell are immediately supported to follow medical advice and self-isolate where appropriate.
This situation can and is changing rapidly and in response we will update our advice on a daily basis until the need no longer exists.
We will try to send out our update to staff, providers and participants as often as we can but we encourage you to visit our website at or by following our Facebook page at
For information, resources and translated material about COVID19 more generally, visit

If you are concerned that you may have contracted COVID19, call the DHS Coronavirus Hotline on 1800 675 398 or visit .